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Shipping & Returns

PREMIER, FAST & FREE SHIPPING.

U.S. ORDERS

Skin Care and Beauty Obsession at competitive prices, backed by fast and free shipping.

All U.S. orders, regardless of size, qualify for FREE shipping.

We ship via the United States Postal Service's Priority Mail service.  Once your order ships, it will arrive at your door in either 1, 2 or 3 days depending on your location in the U.S.  

For in-stock items, please allow 1-3 business days for processing.

Once your package ships, you will receive an email notification along with your tracking number.  You can also track your order by logging into your account.

Most U.S. orders can be expected within 5-8 business days.  Please note that free shipping does not include weekends and holidays.  The total time needed to deliver your package may be longer.  PremierLook.com is not responsible for delays in delivery due to events beyond our control, including shortage of materials, labor stires, transportation failures and acts of nature.

INTERNATIONAL ORDERS

We no longer are able to ship internationally.  All shipments must be within the contintental USA.

 

RETURN POLICY

You may return any,
UNOPENED items within 30 days of delivery for a full refund to:

Premier Look
Attn:  Returns
6835 Shiloh Road East
Suite C-13
Alpharetta, GA 30005

Please contact 888.519.8185 for Customer Support

 We will cover the return shipping cost if the return is a result of an error or a damaged product, otherwise the customer is responsible for return shipping fees.

 PremierLook.com is not responsible for return orders that may be damaged or lost in transit.  We strongly suggest using a shipping provider that offers tracking and insurance.  Please retain your shipping receipt for proof.

Reward points are non-refundable for returned items.  

You should expect to receive your refund within three weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

 

PRIVACY POLICY

We want you to be aware of how we collect, use, share, and protect your information.  By interacting with PremierLook.com you consent to the use of the information that is collected or submitted as described within this privacy policy.

What We Collect:

  • your name
  • your mailing and billing address
  • your telephone number
  • your credit/debity card number
  • information that you provide when you create an account
  • your purchase/exchange/return information

How We Use Your Information:

  • Product Fulfillment so that we can manage purchases, payments, returns/exchanges.
  • Marketing Purposes to keep you in the loop of the latest and greatest products and coupon codes.
  • Fraud Prevention to prevent fraudulent transactions
  • Internal Operations to help improve the site's overall effectiveness

How is Your Information Shared:

We may share your information with other service providers that help market our products, conduct surveys, sweepstakes, and contests.  Other examples consist of analytics providers, web hosting providers, call center service providers, and payment processors.  However, these companies are not authorized to use your information that we share for any other purposes.

How is Your Information Protected:

We use industry standard methods to protect your sensitive information, particularly your credit/debit card number.  However, no website is completely hacker proof.  You are responsible for taking reasonable steps to protect your personal information against unauthorized disclosure or misuse.

We would never ask for your password, user name, credit/debit card number, or any other personal information via e-mail.  If you do receive an email that looks like it was sent from PremierLook asking for this information:  DO NOT RESPOND.

 

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