PREMIER, FAST & FREE SHIPPING.
Skin Care and Beauty Obsession at competitive prices, backed by fast and free shipping.
All U.S. orders, regardless of size, qualify for FREE shipping.
We ship via the United States Postal Service. If you need faster shipping please choose the Priority Shipping 1-3 day shipping at checkout
For in-stock items, please allow 1-3 business days for processing.
Once your package ships, you will receive an email notification along with your tracking number. You can also track your order by logging into your account.
Most U.S. orders can be expected within 5-8 business days. Please note that free shipping does not include weekends and holidays. The total time needed to deliver your package may be longer. PremierLook.com is not responsible for delays in delivery due to events beyond our control, including shortage of materials, postal errors, postal delays, transportation failures and acts of nature.
We no longer are able to ship internationally. All shipments must be within the contintental USA.
Premier Look is dedicated to bringing you the best in beauty, from the second you place your order until you’ve used it to the very last drop. If you are not completely satisfied with a product for any reason, please contact our Customer Care team within 30 days of the purchase date. We are more then happy to go over your concerns and chat with you about the best way to get the most out of your products. Also, any damaged, defective, or wrong products received MUST be returned within our 30 day policy or we can not replace them for you.
If we can’t make this product work for you, we’re more than happy to arrange for a return or exchange of the item. All returns/exchanges need to be made within 30 days of purchase. At this time, we can only accept returns/exchanges on three individual items in any 365-day period. After this limit has been reached, you are no longer able to return or exchange items until the 365-day period has passed. If you decide to return the opened item, you will get a store credit. No refunds on opened items. We apologize for any inconvenience this may cause. Shipping is Non Refundable. Also, ALL makeup items returned will be given store credit only. We have no way to tell if it has been used so any makeup item returned whether used or not will only be eligible for store credit. No refunds on any makeup returns.
You may send your return item to the address below within 30 days of your purchase date. Thank you for your understanding
6835 Shiloh Road East
Alpharetta, GA 30005
Please contact 888.519.8185 for Customer Support
We will cover the return shipping cost if the return is a result of an error or a damaged product, otherwise the customer is responsible for return shipping fees.
If you did not include the correct shipping information and the package is marked as undeliverable or is returned to sender, then the customer is responsible for the shipping fees to reship the package and there is a $10 service fee included. So please be sure to include all the correct shipping info to avoid any fees.
Reward points are non-refundable for returned items.
If you have made a return on an unopened item, you should expect to receive your refund within three weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
*PLEASE NOTE* If you purchase samples from us, you can not return them for a refund or store credit. No returns on purchased samples
What We Collect:
- your name
- your mailing and billing address
- your telephone number
- your credit/debity card number
- information that you provide when you create an account
- your purchase/exchange/return information
How We Use Your Information:
- Product Fulfillment so that we can manage purchases, payments, returns/exchanges.
- Marketing Purposes to keep you in the loop of the latest and greatest products and coupon codes.
- Fraud Prevention to prevent fraudulent transactions
- Internal Operations to help improve the site's overall effectiveness
How is Your Information Shared:
We may share your information with other service providers that help market our products, conduct surveys, sweepstakes, and contests. Other examples consist of analytics providers, web hosting providers, call center service providers, and payment processors. However, these companies are not authorized to use your information that we share for any other purposes.
How is Your Information Protected:
We use industry standard methods to protect your sensitive information, particularly your credit/debit card number. However, no website is completely hacker proof. You are responsible for taking reasonable steps to protect your personal information against unauthorized disclosure or misuse.
We would never ask for your password, user name, credit/debit card number, or any other personal information via e-mail. If you do receive an email that looks like it was sent from PremierLook asking for this information: DO NOT RESPOND.